TERMS AND CONDITIONS
DELIVERY INFORMATION
UK
We offer a complimentary next-day delivery service for all UK orders <£50,000 placed and payment cleared before 12pm. If your order is placed after this time, or during the weekend, your item(s) will be dispatched on the nearest working day. Please be aware that your parcel will require a signature in order to be delivered and tracking information will be supplied on the day of dispatch. We also offer named day and Saturday delivery options, so please contact us to discuss your requirements. We will not leave your parcel with a neighbour.
INTERNATIONAL ORDERS
We offer complimentary delivery on most international orders up to £30,000. If your order is placed and payment has cleared before 12pm (GMT) your item(s) will be dispatched on the same day. We aim to get your order to you as quickly as possible, but in rare cases, local customs and excise authorities can introduce delivery delays that are out of our control. We will notify you of any delays where possible and a tracking number will be sent to you on the day of dispatch.
COLLECT IN STORE
Set just 45 minutes from London, in the picturesque Hertfordshire countryside and furnished by Soho Home, our premises offer a luxury experience like no other. Kick back and relax in one of our luxury appointment rooms, The Library or The Vault whilst viewing or collecting your item with one of our experienced professionals, before moving into the bar, where you can enjoy one of our signature cocktails, a glass of champagne or a coffee from our in-house barista.
ADDITIONAL INFORMATION
All our items are fully insured whilst in transit. In the unlikely event your parcel goes missing or does not arrive on time, please contact us on +44 (0)1279 704 150 at the earliest opportunity.
We regret that we are unable to deliver to PO box numbers or freight forwarding companies.
International clients; all international orders will be subject to taxes and duties in the receiver country, which is the buyer's responsibility. We WILL NOT alter the customs value for any reason. If you purchase an item and reject it at customs, we will retain an administrative and restocking charge for this item.
RETURNS & REFUNDS
We're confident that you'll love your purchase from us, but we understand the importance of peace of mind when shopping online. If you decide you would like to return your item, we offer a 14-day returns period from the date of delivery, entitling you to a full refund or exchange.
To return a product, please follow these few simple steps:
Inform Chrono24 UK of your intention to return your item by contacting us at watchreturns@chrono24uk.com
We will send you a returns reference.
In your original parcel you will find instructions on how to re-pack the items or download here.
Pack your box and send requested images or video to the email address used above, referencing your returns reference.
For items under £30,000 we can arrange for the collection of your parcel and a label will be provided by the UPS driver on collection. Please ensure the UPS agent scans your package into their system and provides you with a receipt as this will act as proof of insurance. Only after the package is scanned into the system is it 100% insured and for insurance to be valid, you must follow the steps exactly in the packaging instructions.
Your package will arrive next working day at The Watch Barn by Chrono24, pass through quality control and a representative will be in contact regarding your refund.
All returns must be consulted with Chrono24 UK beforehand. Items must be returned in their original "as sold" condition, including all tags and stickers being intact. As part of our returns procedure, all items must be inspected by our in-house experts (e.g. watchmakers for watches) to verify and confirm the original "as sold" condition of such items. Any deviation from the original condition which results in a value decrease of the item (e.g. scratch or missing box), will be deducted pari passu from the amount due to the client or the return will be rejected. We cannot accept the return of items that have been engraved, altered or personalised. Chrono24 UK will provide a full refund or exchange should you receive a faulty item or if you are unsatisfied with your purchase. This does not apply to faults or damage caused by neglect, accident or misuse.
Our watches all come fitted with a tamper-proof VOID label that if removed, will void the returns period. The label shows a visible change when removed, therefore this cannot be taken off and reattached as this will also void your returns period. The sticker won't affect you trying the watch on for look and feel but will be visible whilst the watch is worn. Please note we will not accept the return of a watch which has been worn and you will not receive a refund should you return a watch you have worn.
Your payment will be refunded, excluding the delivery cost, upon the safe receipt of the items, and following an inspection at the earliest possible opportunity and confirmation sent to you via email, but please allow up to 5 working days for funds to show in your account. The liability for any damage incurred during transit will remain with the sender and all items dispatched by us will be QC'd and sent fully insured.
Any customs or duty charges incurred at the time of the original order are final and will not be refunded by us.
If you require any further advice, please contact us directly on +44 (0)1279 704 150.
CUSTOM ORDERS
Please be advised that any custom or sourced order is non-refundable. Once a custom or sourced order is placed and confirmed, it cannot be cancelled or refunded under any circumstances. By proceeding with this order, you acknowledge and agree to our non-refundable policy. We appreciate your understanding and look forward to delivering a product that meets your specifications. For the avoidance of doubt, our sourced watches on Chrono24 carry an internal reference code beginning ATS-Wxxx or TOWxxx.
TERMS & CONDITIONS
WATCHES
All our pre-owned watches are checked by our in-house specialist Watchmakers and come with a 24-month warranty (unless otherwise stated). The watch movement is covered under this warranty however this does not apply to any inappropriate damage caused by mistreatment of your watch. The warranty does not cover damage to bracelets, cases, crystals/glasses, or damage arising from use in water. We do not cover accidental damage or loss. Our Chrono24 UK warranty is not transferable. Where possible we can adjust any bracelets to fit your wrist before postage. Please kindly let us know your wrist size in centimetres or inches and we will make any appropriate changes including any spare links with your watch. We can also obtain additional links although these may be subject to additional costs. All our watches are fully authenticated by our watch specialists before advertisement and all watches are offered in full working condition.
PHOTOGRAPHY
All of the images of the products on the site are of the item featured in the listing (unless otherwise stated) and are an accurate representation of the condition. All creative content has been produced by our in-house creative team who have made every effort to ensure that all of the colours of the products for sale are accurate and true to the original item. However, due to a large number of personal devices used to view our product, some slight differences in colour may appear on uncalibrated monitors or screens. All images are copyrighted by Chrono24 UK Ltd and are not to be used or reproduced anywhere without express permission from the company.
BUYING FROM CHRONO24 UK
Making a purchase could not be easier. Please browse our catalogue, select the item in which you are interested in, add the item to your shopping cart and follow the necessary steps. You can also contact us via phone or email. You will be informed of the full cost including delivery, prior to checkout and you can choose a suitable payment method to confirm the transaction. We are able to spread payments using a 'lay away' plan where clients are unable to make immediate payments.
SELLING YOUR ITEMS THROUGH CHRONO24 UK
By submitting your item for sale to or through Chrono24 UK you guarantee that your item is free from finance, theft, and is guaranteed authentic. We reserve the right to have any item checked by experts and reserve the right to return it to you and request a full refund should these terms not be met.
GETTING YOUR PACKAGE TO US
Once you are happy with your initial offer, we will be in contact to assess the dimensions of your package.
We will then send you all the boxes, shipping labels, shipping bags and instructions that are needed to get your item safely to us.
Upon receipt of your packing materials, please follow the guide to securely pack your item or download it here.
We will arrange for collection of your parcel and a label will be provided by the UPS driver on collection. Please ensure the UPS agent scans your package into their system and provides you with a receipt as this will act as proof of insurance. Only after the package is scanned into the system is it 100% insured and for insurance to be valid, you must follow the steps exactly in the packaging instructions.
Your package will arrive next working day with us, pass through quality control and a representative will be in contact with your final purchase price/consignment value.
CUSTOMS & LOCAL TAXES
If you are based outside the UK, you may have to pay import or other taxes, fees or charges applied by customs or other authorities in the country of receipt. While we are not liable for these additional charges and have no control over them, we do encourage clients to research these prior to purchasing items from us. All international orders will be subject to taxes and duties in the receiver country, which is the buyer's responsibility. We WILL NOT alter the customs value for any reason. If you purchase an item and reject it at customs, we will retain an administrative and restocking charge for this item.
PAYMENTS TO CHRONO24 UK
We accept the following payment methods:
PERSONAL CHEQUES
All cheque payments are subject to 10 working days clearance after cheque has been cashed.
BANKERS DRAFTS
All bankers’ drafts are subject to 14 working days of clearance and authentication.
CARD PAYMENTS
We can accept most major credit cards although all payments must be conducted through our payment supplier or instore by the cardholder only. We do not accept credit card payments over the phone other than if agreed as a holding deposit. Payments may be subject to a holding period under which circumstance notification will be provided. We have a strict 3D secure rule base that means all your personal information provided (address, postcode, passwords etc) must match the card being used. If you have any questions regarding this, please call us to discuss. Additional proof of identification may be requested to support payment, this may include; passport, Driver's Licence, utility bill or bank statement.
BANK TRANSFER
We accept payment via bank transfer. A pro-forma invoice will be provided and this will contain all of the details required to complete the transfer.
CASH PAYMENTS
Chrono24 UK is not a registered high-value dealer with HMRC and therefore cannot accept cash payments in excess of €10,000 or the equivalent in GBP sterling (around £8,000). We do not accept payments of cash to be deposited directly into our bank account.
DELIVERY TIMES
Watches will be dispatched the same day payment clears provided this is before 12 pm.
ORDER CANCELLATION
We offer all clients the opportunity to return items within 14 days of receipt on non custom orders. A full refund of the purchase price, excluding delivery costs, will be provided upon the safe receipt of items in the same condition as supplied. The liability for any damage incurred during transit will remain with the sender and all items dispatched by us will be sent fully insured. We recommend that similar insurance be placed on items when returning them to us. All returns must be communicated with a returns reference obtained and attached prior to an item being sent back.
Where we specially order watches from our suppliers, and there is a subsequent cancellation of the order, we reserve the right to withhold the full deposit or transfer this to another order, as a minimum we retain an administration charge of no less than £250+VAT. This administration charge will be deducted from your deposit return. If you have any questions with regards to this at the time of your order, please email or call us to discuss.
COMPLAINTS
For any complaints whatsoever please contact us directly. Your satisfaction is paramount to us and we will endeavour to rectify any problems as quickly as we can - enquiries@chrono24uk.com.
CONTENT & PRICING INFORMATION
Our quoted suggested retail prices, model numbers, sizes, styles, etc are correct to the best of our knowledge and we appreciate your feedback should you notice anything incorrect. We regularly update information on Chrono24, eBay and any other selling platforms, and with changing retail prices and precious metal values these details are subject to change without notification.
SOCIAL MEDIA POLICY
The Watch Barn welcomes comments about our products and service – however, abuse, bullying, swearing, racist and homophobic language will not be tolerated. Should a comment which breaches our social media policy be posted, the comment will be deleted. If subsequent comments are posted by the same person – the comment will be deleted, and the person blocked from all of our social media channels. Matters will also be reported to the police if deemed necessary.
REFERRALS
INSURANCE
We encourage our clients to take out appropriate insurance to protect their luxury items. We do not offer insurance ourselves but are happy to refer Zing Cover, a trading name of Covertech Limited, a specialist luxury insurance broker.
PRIVACY POLICY
We are committed to safeguarding and protecting the rights and privacy of individuals, customers and others in accordance with The Data Protection Act 1998; this policy sets out how we will treat your personal information.
WHAT INFORMATION DO WE COLLECT?
Chrono24 UK Ltd. may collect, store and process the following kinds of Personal Data:
a. information about your computer and about your visits to and use of this website (including your IP address, geographical location, connection data, browser type and version, operating system, referral source, length of visit, page views, and navigation data
b. information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services (including history of orders, transactions, claims, incidents, information relating to delivery, correspondence on our Site).
c. information that you provide to us for the purpose of registering with us (including email, title, first name, last name, country, password, addresses, telephone number(s), date of birth, and preferences). Upon collection, you are informed whether the data to be provided is compulsory or optional.
d. information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters
e. any other information that you choose to send to us
f. Bank details; We may keep your bank details on file if you have previously sold an item, or consigned an item to us. The purpose of said automatic data processing is to improve your experience with us, to identify the persons carrying out a payment and to fight against fraud and money laundering. You are entitled, at any time, to a right of access, modification and objection by writing a letter to us at Chrono24 UK, The Victorian Barn, Wickham Hall, Hadham Road, Bishop's Stortford, Hertfordshire, CM23 1JG.
Some of the data was collected automatically depending on your actions on our old website (see paragraph relating to cookies). We collect the information that you provide us with in particular when: - you create your Profile Form; - you purchase or sell a product on the Site; - you browse the Site and consult products; - you take part in a competition; and - you contact our customer service.
USING YOUR PERSONAL INFORMATION
The data that is collected on the Site is intended for Chrono24 UK Ltd. We neither sell nor share your personal data to third parties for marketing purposes. However, we may share non-personally identifiable information, such as aggregated user statistics, with third parties without your consent. The data may be transferred to sub-contracting companies with whom we can work within the framework of the performance of its services.
The ways in which we use your personal information may include:
a. to administer the website, platforms or our CRM or other internal data processing software
b. to improve your browsing experience by personalising the website
c. to enable your use of the services available on the website
d. to send to you goods purchased via the website, and supply to you services purchased via the website
e. to send statements and invoices to you, and collect payments from you
f. to send you general (non-marketing) commercial communications
g. to send you email notifications which you have specifically requested
h. to send to you our newsletter and other marketing communications relating to our business which we think may be of interest to you by post or, where you have specifically agreed to this, by email, text message, WhatsApp or similar technology (you can inform us at any time if you no longer require marketing communications)
i. to provide third parties with statistical information about our users. This information will not be used to identify any individual user
j. to send Trustpilot or other similar emails to review us
We may share personal information with Zing Cover, a trading name of Covertech Limited, for the purposes of marketing and administration of insurance products.
We may share information with other carefully selected partners for the purpose of marketing similar and or associated products or invites to collaborative events.
All our website financial transactions are handled through our payment services provider. We will share information with them only to the extent necessary for the purposes of processing payments you make via our website and dealing with complaints and queries relating to such payments.
All of the third parties we use comply with our privacy policy.
PURPOSES
The main purpose of personal data collection is to offer you an optimal, efficient and personalised experience. You authorise us to use your personal data for the following: - provide our services or process transactions that you have requested or agreed to receive - solve possible problems and disputes; - personalise, value, improve our services and content; - keep you informed of our services and those of our partners, by means of targeted marketing and/or promotional offers, with your consent; - prevent, detect and enquire about all possible forbidden or illegal activities and have all our general conditions of sale and use applied; - comply with our statutory, legal and regulatory obligations; - to contact you with regard to your use of the Site and, in our discretion, changes to the Site and/or Site's policies; - for internal business purposes; and - for purposes disclosed at the time you provide your information or as otherwise set forth in this Privacy Policy.
CHRONO24 UK ADVERTS ONLINE
Like most companies selling products and services online, we engage in online advertising that appears on third party websites to keep you aware of what we're up to and to help you see and find our products and access our services. We target banners and ads to you when you are on other websites and aps. We do this using a variety of digital marketing networks and a variety of advertising technologies like pixels, ad tags, cookies and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook Custom Audience Service.
The banners and ads you see will be based on information we hold about you, from what you've bought in the past or browsed on our website.
We would always encourage you to become familiar with the privacy policy of the other websites as our Policy applies solely to the personal information collected by us through our service and does not apply to these third party websites.
DISCLOSURES
We may disclose information about you to any of our employees, officers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes as set out in this privacy policy.
In addition, we may disclose your personal information:
a. to the extent that we are required to do so by law
b. in connection with any legal proceedings or prospective legal proceedings
c. in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk)
Except as provided in this privacy policy, we will not provide your information to third parties.
INTERNATIONAL DATA TRANSFERS
Information that we collect may be stored and processed in and transferred between any of the countries in which we operate in order to enable us to use the information in accordance with this privacy policy.
Information which you provide may be transferred to countries which do not have data protection laws equivalent to those in force in the European Economic Area. You expressly agree to such transfers of personal information.
SECURITY OF YOUR PERSONAL INFORMATION
We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. All electronic transactions you make to or receive from us will be encrypted using SSL technology. Of course, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
POLICY AMENDMENTS
We may update this privacy policy from time-to-time by posting a new version. You should check this page occasionally to ensure you are happy with any changes.
YOUR RIGHTS
You may instruct us to provide you with any personal information we hold about you. Provision of such information will be subject to:
a. the payment of a fee (currently fixed at £20.00); and b. the supply of appropriate evidence of your identity for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address.
We may withhold such personal information to the extent permitted by law.
You may instruct us not to process your personal information for marketing purposes by email at any time. In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal information for marketing purposes.
THIRD PARTY WEBSITES
The website may contain links to other websites. We are not responsible for the privacy policies or practices of third-party websites.
INFORMATION YOU PROVIDE ABOUT A THIRD PARTY
If you send someone else a communication from the Site, such as sending an invitation to a friend, the information you provide (names, email addresses, etc.) is used to facilitate the communication and is not used by us for any other marketing purpose unless we obtain consent from that person or we explicitly say otherwise. Please be aware that when you use any send-to-a-friend functionality on our Site, your e-mail address and/or name may be included in the communication sent to your addressee(s).
UPDATING INFORMATION
Please let us know if the personal information which we hold about you needs to be corrected or updated.
CONTACT
If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email to enquiries@chrono24uk.com or by post to The Victorian Barn, Wickham Hall, Hadham Road, Bishops Stortford, Hertfordshire, CM23 1JG.
DATA CONTROLLER
The data controller responsible in respect of the information collected on this website is Chrono24 UK Ltd.
TRACKING TECHNOLOGIES
Cookies and Other Tracking Technologies in addition to any personal information or other information that you choose to submit to us, we may use a variety of technologies that automatically (or passively) collect certain information whenever you visit or interact with the Site ("Usage Information"), which technologies may be downloaded to your Device (defined below) and may set or modify settings on your Device. This Usage Information may include the browser that you are using, the URL that referred you to our Site, the areas within our Site that you visit and your activities there, your Device location, your Device characteristics and certain Device data, and the time of day, among other information. We may use Usage Information for a variety of purposes, including to assess, enhance or otherwise improve the Site or our activities in connection with them. In addition, we may collect your IP address or other unique identifier ("Device Identifier") for your computer or other device used to access the Site (any, a "Device"). A Device Identifier is a number that is automatically assigned to your Device used to access the Site, and our computers identify your Device by its Device Identifier. We may access and use Device Identifiers that have already been associated with your device, may modify such identifiers to create a new identifier or associate a wholly new identifier with you or your device. Usage Information may be non-identifying or may be associated with you. Whenever we associate Usage Information or a Device Identifier with your personal information, we will treat it as Personal Information. We may use various new and hereafter developed technologies to collect Device Identifiers and Usage Information about you ("Tracking Technologies"). A few of the methods that may be used to collect Usage Information include, without limitation, the following (and subsequent technology and methods hereafter developed).
COOKIES
A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser. We may use both "session" cookies and "persistent" cookies on the website. We will use the session cookies to: keep track of you whilst you navigate the website. We will use persistent cookies to: enable our website to recognise you when you visit. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date. By default, cookies are not automatically installed except for cookies that are necessary for the functioning of the Chrono24 UK Ltd website and services. Pursuant to applicable regulations, Chrono24 UK Ltd will need your authorisation before installing any other type of cookies. In order to avoid any disruption due to these systematic authorisation requests, and to benefit from uninterrupted browsing, we can memorise your refusal or authorisation relating to certain cookies. It should be noted that without certain cookies, Chrono24 UK Ltd cannot guarantee certain orders.
We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at: http://www.google.com/privacypolicy.html. Our advertisers/payment services providers may also send you cookies. Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer you can refuse all cookies by clicking "Tools", "Internet Options", "Privacy", and selecting "Block all cookies" using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites.
EMBEDDED SCRIPTS
An embedded script is programming code that is designed to collect information about your interactions with the Site, such as the links you click on. The code is temporarily downloaded onto your Device from our web server or a third-party service provider, is active only while you are connected to the Site, and is deactivated or deleted thereafter.
ETAGS OR ENTIRETY TAGS
A feature of the cache in browsers. It is an opaque identifier assigned by a web server to a specific version of a resource found at a URL. If the resource content at that URL ever changes, a new and different ETag is assigned. Used in this manner ETags are a form of Device Identifier. ETag tracking may generate unique tracking values even where the consumer blocks HTTP, Flash, and HTML5 cookies.
